Refund & Return Policy

Our Commitment to Your Satisfaction

At Babasaj.com, we are dedicated to providing fresh, high-quality food and a great online ordering experience. Due to the perishable nature of our products and for hygiene reasons, we do not accept returns on food items. However, your satisfaction is our top priority, and we are committed to resolving any issues you may have.

Eligibility for Refund

A refund may be issued for an order under the following circumstances:

The wrong item was delivered.
A food item was missing from your order.
The food item was not delivered.
The food item was spoiled or damaged upon arrival.

Please note that refunds are not available for issues related to personal taste, food preferences, or if you simply change your mind after the order has been delivered.

How to Request a Refund

To request a refund, you must contact us within 24 hours of receiving your order. Please follow these steps:

Immediately take a photo of the food item or the entire order to document the issue.
Email the photos and a detailed description of the problem to our team at info@babasaj.com.
Please include your order number in the email subject line and body to help us process your request quickly.

Our team will review your request and respond promptly. If your claim is approved, a refund will be processed to the original method of payment.

Cancellation Policy

If you need to cancel your order, please do so as soon as possible by calling our Oak Lawn location at (708) 952-4959. Cancellations are only possible if the order has not yet been prepared. Once an order is being prepared, it cannot be canceled or refunded.